For telephone contact dial (Monday to Friday from 9 am to 5 pm – working days):
Central Ombudsman: 0800-772-7210
The Ombudsman’s duties include:
I – to receive, register, instruct, analyze and give formal and appropriate treatment to the manifestations of the institution’s clients, especially those that have not been solved by the usual service performed by any of its points of service;
II – provide the necessary clarifications and inform the complainants about the progress of their demands and the measures taken;
III – inform the complainants of the deadline for final response, which can not exceed 10 working days, counted from the date of the protocol of the occurrence;
IV – forward a conclusive response to the claimants’ claim up to 10 working days.